22.04.2026

Lahti, Finland – April 2026 – Jartek has appointed Jaakko Pusa as Service Manager, reinforcing the company’s focus on high-quality lifecycle services and long-term customer support.

In this role, Pusa will take responsibility for developing Jartek’s service operations and ensuring that customers receive consistent, proactive support throughout the entire lifecycle of their solutions.

Driving service beyond traditional expectations

With a background in the wood products industry and customer-focused operations, Pusa brings first-hand experience of day-to-day production. He has developed solutions for production environments that improve reliability, efficiency, and overall performance.

At Jartek, services are increasingly seen as a core part of the overall solution offering rather than a separate function.

“Jaakko brings the right combination of hands-on experience and a forward-looking mindset. He understands how service can directly support our customers’ business and help them get more value from their investment,” says Jesse Kiuru, Purchasing Manager at Jartek.

A broader view on the role of services

For Pusa, stepping into the role is an opportunity to further develop how services support customers in a changing industry environment.

“I’m excited to join Jartek and contribute to developing our service offering. Service is about so much more than just spare parts, it’s about keeping production running smoothly, improving performance, and being a reliable partner to our customers every day,” says Jaakko Pusa.

He highlights the importance of understanding customer operations in depth:

“When we truly understand how our customers work, we can anticipate needs, respond faster, and offer solutions that make a real difference in their daily operations.”

Strengthening long-term partnerships through service

Jartek continues to invest in its service capabilities as part of its broader strategy to deliver complete, lifecycle-oriented solutions. The goal is to combine technical expertise with proactive support models that improve predictability, and long-term performance.

With Pusa leading the service function, Jartek aims to further develop its service approach to better meet evolving customer expectations and support the competitiveness of modern sawmill operations.

Jaakko Pusa, Jartek's Service Manager.